1. How do I request a refund, and am I eligible?
Contact Support with your account email, purchase date, amount charged, and the reason for your request. Purchases of digital products are generally non-refundable once completed, except where required by law - each request is reviewed individually according to our Terms of Use and Refund Policy.
2. Can I get a refund after cancelling, or for an add-on purchase?
You may submit a request - cancelling alone doesn't issue a refund for payments already processed. One-time add-ons are generally final, but we'll review the specifics of your case.
3. What if I purchased through Apple or Google?
The respective platform manages those purchases, so refund requests may need to be submitted directly to Apple or Google. Contact Support if you're unsure where you subscribed.