1. I don't recognize a charge, or think my card was used without permission.
First, check whether you have another email address, a family member with access to your payment method, or a subscription renewal that matches. If you still don't recognize it, contact Support - in many cases, we can explain the transaction quickly. If you suspect fraud, also contact your bank immediately.
2. What is a chargeback, and should I contact Support first?
A chargeback is a payment dispute filed with your bank. We recommend contacting Dressly Support first, since many charges can be explained directly and resolved faster than a formal dispute. If you've already filed one, let us know - we'll assist where we can, though the final decision rests with your bank.
3. Does submitting a request guarantee a refund?
No - each request is reviewed individually against our policies and applicable law.
4. Will my subscription be cancelled if I get a refund?
Premium access may end immediately or at the end of the refund process, depending on the case; Support will confirm the details with you.