Troubleshooting

Basic Troubleshooting

Before contacting Support, try these steps - they resolve the large majority of technical issues:

  1. Check your internet connection (try switching between Wi-Fi and mobile data).

  2. Update Dressly to the latest version via the App Store or Google Play.

  3. Close the app completely and reopen it.

  4. Restart your device.

  5. Sign out and back into your account.

  6. If the issue persists, reinstall the app.

If the issue persists, reinstalling the app often helps - this doesn't delete your account or subscription, both of which are restored as soon as you sign back in.

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