1. The app won't open, crashes, runs slowly, or is stuck loading.
Run through Basic Troubleshooting first - most performance issues (slow app, crashes, stuck loading screens) are caused by an outdated app version, low device storage, or an unstable connection.
2. Features or images aren't loading, or I see an error message.
Confirm the feature requires an active subscription, then follow Basic Troubleshooting. For error messages, note the exact wording or take a screenshot before contacting Support.